A note to software developers and software company managers: Don’t lock your users into a specific system. They might switch to a better application:
From the perspective of a help desk technician, [...] I want to be able to access the system from anywhere. This is one of the key advantages of a web-based interface. With Track-It (my previous system), you had to install a “technician client” on each technician’s computer. They have a web interface but it uses ActiveX controls that cause it to only work on Windows, and then, only on Internet Explorer. So, good luck if you are running a Mac or you really like Firefox.
Kiere in a weblog post about help desk applications. Via Joel. Emphasis mine.
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