Hansenet Upgrades Or How To Keep Your Customers Happy

Hansenet will upgrade our ADSL line from 6 MBit to 16 MBit downstream in about 3 to 4 weeks. We’ll also get the PingExpress option (aka fastpath) at no extra cost, which means better pings. Yay!

When we switched from the originally government-owned, so-called pink giant Telekom to Hansenet, it was still a subsidary of HEW, our local power trading company. Together with its electricity system, HEW had built its own telephone system in and around Hamburg. After the liberalisation of the telephone market, Hansenet was one of the first telephone operators that had its own telephone network and did not rely on leased lines from the Telekom (Telekom was forced to lease lines to the competition by the European Commission). They were able to operate at low cost and quickly got many customers in Hamburg due to the good price model and the fact that they don’t charge you for calling someone in their own network.
Over time, Hansenet upgraded our internet connectivity from originally 2 MBit to 3 MBit, 4 MBit and 6 MBit. Today, Hansenet is owned by Telecom Italia and HEW is a Vattenfall company. Hansenet does not only sell internet connectivity in Hamburg, but nationwide. And they do not forget their first customers. They upgrade us again. We even get new hardware and cheaper prices. And a nationwide telephone flatrate. All at no extra cost.

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